The company　　　       GunGun Co., Ltd.

Operation manager　          JIN　HUI

Address　　　　　　   〒532-0001  3 - chome 1 - 10  Hachijo  Yodogawa-ku Osaka

Telephone                06 71646836

E-mail        info@kikkyo.com

Homepage  http://www.kikkyo.com

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Exchange & Returned

One point in Japan, the product made by handicraft, includes handmade Kampo-Tea, Kampo-Paste, Kampo-Insence, inevitably there will be some unevenness or skewness, but fortunately, many traces of this handwork have been recognized as traces of craftsman work.

Basically it can not returned or exchange goods unless there are defects such as conspicuous cracks, hair, foreign substances and so on in the product, without these reasons, we can not accept any other reasons to exchange or return of goods..

The following terms of service apply only when there are "Breakage", "Defective item" and "Misdelivery".

【Time Limit】

Please contact us by E-mail within the 3 work days after received the goods, we will check the contents, and promptly exchange with good products.If there is no stock of the same product, we will refund it after returning.However, please understand beforehand that it may not be accepted if the contact after 3 work days.

【Return Shipping Fee】

When we send the exchange product, the transport company will collect the goods of "Breakage", "Defective item" and "Misdelivery", the shipping fee in that case will be borne by us, so please be relieved. If there is no stock of the same product, we will bear the fee of the return.

【Return Amount】

If there is no stock of the same goods, we will return the payment to the customer's designated account.

Refund amount = amount of goods + transfer fee + actual payment of shipping amount

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Quantity & Delivery Time

【Quantity】

If you wish to purchase more than the quantity of stock please contact us. We will meet your requirement as much as possible

【Delivery Time】

• Bank transfer: We will deliver within 3-7 work days after payment is confirmed.

• Internet: We will deliver within 3-7 work days after confirming your order.

❊ If you need to assign the Date of shipment, please write a message in the order or contact us by e-mail.

❊ If delivery of goods is delayed due to various circumstances, we will contact you by e-mail.

❊ Please avoid changing and canceling the order after the payment, if you have really need to change and cancel the order, please e-mail us in 24hours, we will deal with it as appropriate.

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Delivery & Shipping Fee

【Shipping Company】

• Japan Post

Please note that you can not specify the shipping company in advance.

【Delay】

If delivery of goods is delayed due to various circumstances, we will contact you by e-mail.

【Discontinuation】

If the product stop selling, we will contact you by e-mail.

【Cash On Delivery Commission】

Please understand beforehand because cash on delivery is not supported

【Losing & Breakage】

In case of shipping overseas, after the shipping company get the goods, we will not assume any responsibility when the product is breakage or lost, except for EMS.

【Delivery Method & Fee】

<In Japan>

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1. Japan Post - Yahoo clickpost:

• JPY185.00

❊ The order not include Kampo-Paste, if the total purchase price exceeds 3,800 yen (including tax), it will be shipped free of charge.

2. Japan Post - Yu Pack:

• Osaka：680yen

• Tohoku：960yen

• Kanto, Tokyo, Shinetsu, Kyushu：830yen

• Hokuriku, Tokai, Kinki, Chugoku region, Shikoku：730yen

• Okinawa：1210yen

• Hokkaido：1390yen

❊ Kampo-Paste included is suitable for use, free shipping if total purchase price is 10,800 yen (tax included) or more.

<Japan Oversea>

1. International e Packet Light:

• First Zone (Asia)：600yen

• Second Zone (Oceania · North America · Central America · Middle East)：870yen

• Second Zone (Europe)：870yen

• Third Zone (South America / Africa)：970yen

❊ The order not include Kampo-Paste, if the total purchase price exceeds 3,800 yen (including tax), it will be shipped free of charge.

• First Zone (Asia)：1080yen

• Second Zone (Oceania · North America · Central America · Middle East)：2000yen

• Second Zone (Europe)：2200yen

• Third Zone (South America · Africa)：2400yen

❊ Kampo-Paste included is suitable for use, free shipping if total purchase price is 10,800 yen (tax included) or more.

2. EMS:​

EMS is only for foreign countries, the price depends on the weight. So, if you choice "Dedicated for EMS" item, after you order, we will email you the right EMS Amount, and please move to the "EMS special page" to pay the EMS shipping amount.

Thank you for your understanding.

【Transport Time】

❊ In Japan, the transport date is about 3 days to 5 days.

❊ Foreign shipping, International e-packet light arrives within about 2 weeks to 3 weeks after the date of shipment.

❊ The designation of the arrival date is not possible.

❊ There is no compensation for arrival delay

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Aout Payment

【Bank Transfer】

三井住友銀行 新大阪支店

普通 4422141　グングンカブシキガイシャ

❊ The transfer fee is paid by the customer.

❊ Furthermore, we will ship the item in the 3-7 business day after payment is confirmed.

❊ If we do not receive payment within 3 business days, your order will be canceled.

We sincerely thank you for your understanding.

【The Internet】

• Credit card

• PayPal

• Alipay

❊ Furthermore, we will ship the item in the 3-7 business day after payment is confirmed.

❊ If we do not receive payment within 3 business days, your order will be canceled.

We sincerely thank you for your understanding.

【Explanation Of Cash On Delivery】

Payment method of cash on delivery can not be used, thank you for your understanding.

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Statement

If there is any discrepancy or conflict between the other language and the English versions of this Statement, the English version shall prevail.